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domowoof
Participating Frequently
Jan 31, 2018 4:45 PM UTC
Answered

Re: how do I unlicense something that I purchased accidentally?

Hi there,

I think I accidentally clicked two images because I am new to this adobe stock. Can you unlicense two images back to credit?

Much appreciated.

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Feb 5, 2018 3:50 PM UTC

    I hope to hear from you soon. I see 2 images still.

    Terence


    Hi Lew,

    I have checked your account and you are assigned a Stock license on the Teams account.

    The plans is for Adobe Creative Cloud + Adobe Stock which provides 10 Stock licenses per month.

    Since it is a teams account I would request you to Contact Customer Care for this issue as they might be able to provide you with an exception in this situation.

    Let me know if you still face any issues.

    Regards,

    Sheena

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    8 replies

    domowoofAuthor
    Participating Frequently
    Feb 1, 2018 12:29 AM UTC
    #82873211
    #97656171

    Me from Singapore.

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    domowoofAuthor
    Participating Frequently
    Feb 1, 2018 1:01 AM UTC

    And I understand my team account shows 198 images which I clicked two images accidentedly.

    May I know if 200 images is per month or?

    my personal says click 10 free images but region say not available.

    Hope it helps

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    domowoofAuthor
    Participating Frequently
    Feb 2, 2018 3:07 AM UTC

    I hope to hear from you soon. I see 2 images still.

    Terence

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    Sheena Kaul
    Sheena Kaul
    Legend
    Jan 31, 2018 7:11 PM UTC

    Hi Lew,

    I apologize for the trouble that you've faced while licensing the images. Could you please confirm us the file IDs of the images accidentally licensed by you so that we can help you better?

    Also, please confirm the region from where you are trying to redeem the promo offer so that we can get it checked for you.

    Regards,

    Sheena

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    domowoofAuthor
    Participating Frequently
    Jan 31, 2018 4:47 PM UTC

    and how to get 10 free images? it say not available in my region.

    Much appreciated.

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