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kylem40139515
Participant
Mar 28, 2018 4:44 AM UTC
Answered

Re: how do I unlicense something that I purchased accidentally?

Hey Beverley, I just licensed a photo as well that I did not intend to, #140667942. Could I remove the license that photo through you?

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 28, 2018 1:39 PM UTC

    Branching into a new discussion

    Hi Kyle,

    I apologize for the troubles that you've faced with our Stock website while licensing an image.

    I did check your account and since there is no way to unlicense the image I've added 1 license to your account so that you can use it for a different image instead.

    I hope that helps!

    Regards,

    Sheena

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    5 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 28, 2018 1:39 PM UTC

    Branching into a new discussion

    Hi Kyle,

    I apologize for the troubles that you've faced with our Stock website while licensing an image.

    I did check your account and since there is no way to unlicense the image I've added 1 license to your account so that you can use it for a different image instead.

    I hope that helps!

    Regards,

    Sheena

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    carloc80403285
    Participant
    Apr 17, 2018 6:50 PM UTC

    Hi Sheena,

    I accidentally licensed two images thinking I was saving them to my library. Could I unlicense them?

    169870375

    142400593


    May I sugest to add a verification step which asks if you wish to purchase/license the image.

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Apr 17, 2018 7:12 PM UTC

    Carlo,

    We apologize for the inconvenience caused to you. I have checked your account details and noticed that there is a Creative Cloud All Apps+ Adobe Stock subscription(teams account) under the Adobe ID shared in the forums.

    Since it is a team's account you would need to contact your admin. The primary admin will have an option to contact our support team directly from their account and thus can further help you with the accidental licensing issue.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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