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khtwo
khtwo
Participant
May 3, 2018 1:11 PM UTC
Answered

Re: how do I unlicense something that I purchased accidentally?

I too have accidentally downloaded two videos!  I will not use these as they are not what I wanted. 

AdobeStock_194749898

AdobeStock_122929253

I will delete the files as soon as I hear back.

Thanks in advance!

Kim

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    May 7, 2018 3:28 PM UTC

    Hi Kimberly,

    I understand that you've seen other threads where the licenses are giving for such scenario but we only provide exception for the standard assets. Videos are purchased on-demand and you need to contact the support or the refund requests.

    Please see Contact Support FAQ: Unable to reach support through the "Contact US" link if you're unable to reach support.

    Regards,

    Sheena

    View reply

    15 replies

    andongko
    Inspiring
    Jan 28, 2020 6:24 PM UTC

    Hi there,

    Is there away to contact Adobe Support directly (e.g. email) and not the forum. I have an Adobe Stock account and I accidentally purchased a photo that I don't need. I have deleted it off my computer. I was wondering if I could be recredited if that is possible. The file number is 282307642. Thanks.

    Anyi:)

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    WendellaBee
    WendellaBee
    Inspiring
    Jan 28, 2020 11:26 PM UTC

    Hi anyi_ndongko,

    I have confirmed you licensed this and have granted you a replacement license.

    EBQ

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    andongko
    Inspiring
    Jan 29, 2020 4:19 PM UTC

    Thanks EBQ1!

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    MichelleLynnSmith
    Participant
    Jul 26, 2018 9:55 AM UTC

    Hello

    I accidentally purchased the following license for image #159303223

    May I return the image? I have not downloaded the image.

    Thank you for your help with this. I appreciate it!

    Michelle

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    Sheena Kaul
    Sheena Kaul
    Legend
    Jul 26, 2018 1:30 PM UTC

    Hi Michelle,

    I apologize for such an experience.

    I've added 1 license to your account which you may use against this image.

    Let me know if you face any issues.

    Regards,

    Sheena

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    christinejPG
    christinejPG
    Participant
    Dec 4, 2018 4:22 PM UTC

    Hello

    I've accidentally licensed the wrong image. Is it possible you can credit it back to me? I will of course delete, as we have no use for it.

    Reference: 171637370

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    michałj24233807
    Participant
    Jul 19, 2018 1:36 PM UTC

    Hello, I also accidentally clicked on "License" on two products. 

    Please, cancel it, it as I do not wan't to use them, I licensed them by mistake.

    #127763546https://stock.adobe.com/pl/images/corners-pattern-walls-of-steel/210333030

    #210333030

    Also, the confirmation of licensing would be nice.

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jul 19, 2018 2:12 PM UTC

    Hi Michal,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    Sheena Kaul
    Sheena Kaul
    Legend
    May 3, 2018 1:30 PM UTC

    Hi Kimberly,

    I apologize for the troubles here and unfortunately we don't have anyway of unlicensing a file once it has been licensed.

    However, I would request you to Contact Customer Care so that they can hep you better with the refund process if possible.

    Feel free to update the thread in case of any additional queries.

    Regards,

    Sheena

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    khtwo
    khtwoAuthor
    Participant
    May 7, 2018 2:19 PM UTC

    Thank you Sheena,

    The link that was provided just circles me back to this same forum to start over.  I see that others are getting credit for their accidental downloads as a good will gesture.

    I have been a member of Adobe for years and purchase images every week.  Can you please credit me for these two videos?

    AdobeStock_194749898

    AdobeStock_122929253

    Translate
    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    May 7, 2018 3:28 PM UTC

    Hi Kimberly,

    I understand that you've seen other threads where the licenses are giving for such scenario but we only provide exception for the standard assets. Videos are purchased on-demand and you need to contact the support or the refund requests.

    Please see Contact Support FAQ: Unable to reach support through the "Contact US" link if you're unable to reach support.

    Regards,

    Sheena

    Translate
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