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dorotaj32732399
Participant
Jan 29, 2019 9:40 PM UTC
Answered

Re: how do I unlicense something that I purchased accidentally?

Hallo,

I accidentally have ordered a few minutes ago the picture #191993072 (Order ADB051403038DE)

Can you please take it off my account and give me a credit back.

Thank you in advance

Regards

Dorota Maria

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jan 30, 2019 2:25 PM UTC

    Hi Dorota,

    I apologize for the trouble. I did check your account and I see that you've subscribed for the Adobe Stock credit pack but the file that you've licensed is an editorial purchase which required more credits than available in your account currently.

    Therefore, you'll have to Contact Customer Care for the refund request for this purchase.

    Let me know if you're unable to reach the support.

    Regards,

    Sheena

    View reply

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jan 30, 2019 2:25 PM UTC

    Hi Dorota,

    I apologize for the trouble. I did check your account and I see that you've subscribed for the Adobe Stock credit pack but the file that you've licensed is an editorial purchase which required more credits than available in your account currently.

    Therefore, you'll have to Contact Customer Care for the refund request for this purchase.

    Let me know if you're unable to reach the support.

    Regards,

    Sheena

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