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14_Months
Inspiring
February 1, 2018
Answered

Re: How to cancel Adobe Stock?

  • February 1, 2018
  • 1 reply
  • 652 views

Hi, I would like to cancel my free stock trial & years subscription.

When I go to manage my plan, I get a blank screen. Are you able to cancel my subscription for me?

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Branching into a new discussion,

    Hi Stephen,

    Sorry to hear that you are facing issues while cancelling your subscription. I did go through your account details and noticed that you have Adobe Stock 40 images a month (one-year) subscription which was purchased on 1st February 2018 and a CC subscription purchased on 2nd June 2017.

    If I understand correctly, you want to cancel your Stock subscription. Please confirm the same so that I can further assist you.

    Also, I would like to let you know that you will lose access to your unused licenses, please download the remaining assets prior to cancelling.

    You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests

    Regards

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    February 1, 2018

    Branching into a new discussion,

    Hi Stephen,

    Sorry to hear that you are facing issues while cancelling your subscription. I did go through your account details and noticed that you have Adobe Stock 40 images a month (one-year) subscription which was purchased on 1st February 2018 and a CC subscription purchased on 2nd June 2017.

    If I understand correctly, you want to cancel your Stock subscription. Please confirm the same so that I can further assist you.

    Also, I would like to let you know that you will lose access to your unused licenses, please download the remaining assets prior to cancelling.

    You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests

    Regards

    Twarita

    1
    14_MonthsAuthor
    Inspiring
    February 1, 2018

    Hello Twarita,

    To confirm, it is the Adobe stock 40 images I would like to cancel. I am aware that I will lose access to any assets I don't download.

    Many thanks,

    Steve

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    February 1, 2018

    Please check your private message for more details.

    Regards

    Twarita

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