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14_Months
Inspiring
Feb 1, 2018 11:32 AM UTC
Answered

Re: How to cancel Adobe Stock?

Hi, I would like to cancel my free stock trial & years subscription.

When I go to manage my plan, I get a blank screen. Are you able to cancel my subscription for me?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Feb 1, 2018 2:56 PM UTC

    Branching into a new discussion,

    Hi Stephen,

    Sorry to hear that you are facing issues while cancelling your subscription. I did go through your account details and noticed that you have Adobe Stock 40 images a month (one-year) subscription which was purchased on 1st February 2018 and a CC subscription purchased on 2nd June 2017.

    If I understand correctly, you want to cancel your Stock subscription. Please confirm the same so that I can further assist you.

    Also, I would like to let you know that you will lose access to your unused licenses, please download the remaining assets prior to cancelling.

    You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests

    Regards

    Twarita

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    3 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Feb 1, 2018 2:56 PM UTC

    Branching into a new discussion,

    Hi Stephen,

    Sorry to hear that you are facing issues while cancelling your subscription. I did go through your account details and noticed that you have Adobe Stock 40 images a month (one-year) subscription which was purchased on 1st February 2018 and a CC subscription purchased on 2nd June 2017.

    If I understand correctly, you want to cancel your Stock subscription. Please confirm the same so that I can further assist you.

    Also, I would like to let you know that you will lose access to your unused licenses, please download the remaining assets prior to cancelling.

    You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests

    Regards

    Twarita

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    14_MonthsAuthor
    Inspiring
    Feb 1, 2018 3:15 PM UTC

    Hello Twarita,

    To confirm, it is the Adobe stock 40 images I would like to cancel. I am aware that I will lose access to any assets I don't download.

    Many thanks,

    Steve

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Feb 1, 2018 4:28 PM UTC

    Please check your private message for more details.

    Regards

    Twarita

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