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Participant
August 3, 2021
Question

Re: how to I unlicense a photo that I purchased accidentally?

  • August 3, 2021
  • 1 reply
  • 113 views

Hi there,
I accidentally licensed img#206680777 while scrolling. I want to undo the license so I can get the credit back please.

 

Thanks,

Mi-Sa

    This topic has been closed for replies.

    1 reply

    Abambo
    Community Expert
    Community Expert
    August 7, 2021

    Sorry for not getting back to you sooner.

     

    There is no unlicense option available. I suggest you contact Adobe customer support and ask for a replacement asset point.

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    ABAMBO | Hard- and Software Engineer | Photographer