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zvision
zvision
Participant
November 14, 2018
Answered

Re: I accidentally licensed an image!

  • November 14, 2018
  • 1 reply
  • 359 views

Hi, I did the same mistake! I accidentally licenced an image as I thought it was saving on my list only: FILE #: 189578468 ​

Please help me to retrieve this one license, thanks!

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Branching to a new discussion,

    Hi Mamun,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    November 14, 2018

    Branching to a new discussion,

    Hi Mamun,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    A
    arsalanp64620801
    Participant
    December 6, 2018

    hey!

    I've also just accidentally licensed an image: Black color pencil isolated on white background. - Buy this stock photo and explore similar images at Adobe Stock | Adob…

    I have no use for this image. It's not even close to what I was looking for! Is it possible to get a refund? I haven't downloaded or used the image anywhere.

    Thanks

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    December 6, 2018

    Hi there,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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