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CindyShaver
Participant
Nov 28, 2018 9:15 PM UTC
Answered

Re: i cannot cancel my adobe free sock trial

I'm also having trouble finding the option to cancel my Adobe Stock free trial.   It doesn't show up under my plans as per the instructions.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Nov 29, 2018 11:07 AM UTC

    Branching to a new discussion,

    Hi Cindy,

    Sorry to hear that.

    I have checked your account details and noticed that you have an active Creative Cloud Photography plan under the Adobe ID shared in the forums. However, I am unable to locate any Adobe Stock subscription under this ID, have you perhaps took another trial with a different Adobe ID?  Please provide the order number so we can have this checked.

    Regards,

    Twarita

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    2 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Nov 29, 2018 11:07 AM UTC

    Branching to a new discussion,

    Hi Cindy,

    Sorry to hear that.

    I have checked your account details and noticed that you have an active Creative Cloud Photography plan under the Adobe ID shared in the forums. However, I am unable to locate any Adobe Stock subscription under this ID, have you perhaps took another trial with a different Adobe ID?  Please provide the order number so we can have this checked.

    Regards,

    Twarita

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    juliocesarestudio
    juliocesarestudio
    Participant
    Apr 4, 2019 8:37 PM UTC

    I need to cancel my plan, today is the last day of the free subscription period, please help me!!

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