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CindyShaver
Participant
November 28, 2018
Answered

Re: i cannot cancel my adobe free sock trial

  • November 28, 2018
  • 1 reply
  • 340 views

I'm also having trouble finding the option to cancel my Adobe Stock free trial.   It doesn't show up under my plans as per the instructions.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Branching to a new discussion,

    Hi Cindy,

    Sorry to hear that.

    I have checked your account details and noticed that you have an active Creative Cloud Photography plan under the Adobe ID shared in the forums. However, I am unable to locate any Adobe Stock subscription under this ID, have you perhaps took another trial with a different Adobe ID?  Please provide the order number so we can have this checked.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    November 29, 2018

    Branching to a new discussion,

    Hi Cindy,

    Sorry to hear that.

    I have checked your account details and noticed that you have an active Creative Cloud Photography plan under the Adobe ID shared in the forums. However, I am unable to locate any Adobe Stock subscription under this ID, have you perhaps took another trial with a different Adobe ID?  Please provide the order number so we can have this checked.

    Regards,

    Twarita

    juliocesarestudio
    juliocesarestudio
    Participant
    April 4, 2019

    I need to cancel my plan, today is the last day of the free subscription period, please help me!!

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