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AToddPhx
Participant
Oct 31, 2018 8:01 PM UTC
Answered

Re: I downloaded a vector that looks terrible - REFUND/CREDIT POSSIBLE?

I too purchased an image (#167987190) it has horrible hard edged overlays, and vignette edges throughout. Who is checking the quality of these images?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Nov 13, 2018 5:08 PM UTC

    Andrea,

    Our product team has confirmed that the quality of the file is not up to the mark, so I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    View reply

    4 replies

    Ingenium Books
    Ingenium Books
    Participant
    Jan 1, 2019 7:40 AM UTC

    ME TOO! I purchased a license for a vector file, and when downloaded it looks TOTALLY different from what's on the adobe site and I could never use this image. It's horrible. AdobeStock_63099267 is the one - - I would also like a refund/credit ASAP.

    I am also finding reaching support at Adobe re stock footage extremely difficult - - I could only find this thread to reply to, not an easy way to directly contact support. Seems like some client service work on the UX side here is urgent.

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Jan 1, 2019 3:43 PM UTC

    Contact Customer Care — to contact customer care. This forum, however, is an excellent place to get help.

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    ABAMBO | Hard- and Software Engineer | Photographer
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Nov 13, 2018 5:08 PM UTC

    Andrea,

    Our product team has confirmed that the quality of the file is not up to the mark, so I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    Translate
    twaritar3263062
    twaritar3263062
    Participating Frequently
    Nov 12, 2018 6:36 PM UTC

    Branching to a new discussion,

    Hi Andrea,

    Sorry to hear that you are facing issues with one of our files.

    Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

    Regards,

    Twarita

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