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A
AToddPhx
Participant
October 31, 2018
Answered

Re: I downloaded a vector that looks terrible - REFUND/CREDIT POSSIBLE?

  • October 31, 2018
  • 3 replies
  • 307 views

I too purchased an image (#167987190) it has horrible hard edged overlays, and vignette edges throughout. Who is checking the quality of these images?

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Andrea,

    Our product team has confirmed that the quality of the file is not up to the mark, so I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    3 replies

    I
    Ingenium Books
    Participant
    January 1, 2019

    ME TOO! I purchased a license for a vector file, and when downloaded it looks TOTALLY different from what's on the adobe site and I could never use this image. It's horrible. AdobeStock_63099267 is the one - - I would also like a refund/credit ASAP.

    I am also finding reaching support at Adobe re stock footage extremely difficult - - I could only find this thread to reply to, not an easy way to directly contact support. Seems like some client service work on the UX side here is urgent.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 1, 2019

    Contact Customer Care — to contact customer care. This forum, however, is an excellent place to get help.

    ABAMBO | Hard- and Software Engineer | Photographer
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    November 13, 2018

    Andrea,

    Our product team has confirmed that the quality of the file is not up to the mark, so I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    twaritar3263062
    twaritar3263062
    Participating Frequently
    November 12, 2018

    Branching to a new discussion,

    Hi Andrea,

    Sorry to hear that you are facing issues with one of our files.

    Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

    Regards,

    Twarita

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