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sabineb78388286
sabineb78388286
Participant
August 24, 2018
Answered

Re: I'm unable to Download Licensed Adobe Stock Images to My Computer. Can anyone help?

  • August 24, 2018
  • 1 reply
  • 402 views

Hi there,

we're having a similar issue here  - we cannot download ai-images anymore. We're working as team and are using Firefox 61.0.1 (32-Bit) and IE 11.0.75 and windows 10 (Adobe CC 2018). It doesn't work neither in Firefox nor in IE.

(We tried everything recommended on this web page: Unable to download Adobe Stock images, but nothing worked)

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Branching into a new discussion

    Hi Sabine,

    I apologize for the troubles that you're facing.

    We've identified this issue and our engineers are working on the fix for the same. Currently you can download the licensed version of the AI files directly.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    August 24, 2018

    Branching into a new discussion

    Hi Sabine,

    I apologize for the troubles that you're facing.

    We've identified this issue and our engineers are working on the fix for the same. Currently you can download the licensed version of the AI files directly.

    Regards,

    Sheena

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