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A
ALeach
Participant
November 24, 2018
Answered

Re: Image Downloaded Instead of Saving in Preview Library

  • November 24, 2018
  • 1 reply
  • 196 views

Hi Twarita,

I also mistakenly added five images to license when I thought I was only saving the images to preview. I have not downloaded any of the images to my computer. All five images were added on 11/14/18. If possible, please move these five images into a preview mode and restore my five credits. If that is not possible, please delete them from my library. Below are the file numbers:

#206081712
#117767841

#106321764

#111860608
#106321762

Thanks so much for your time and quick attention!

Annette

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Branching to a new discussion,

    Hi Annette,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed five Adobe Stock files, I have added 5 image licenses to your account so that you can use them against different images.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    November 26, 2018

    Branching to a new discussion,

    Hi Annette,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed five Adobe Stock files, I have added 5 image licenses to your account so that you can use them against different images.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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