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ALeach
Participant
Nov 24, 2018 1:55 AM UTC
Answered

Re: Image Downloaded Instead of Saving in Preview Library

Hi Twarita,

I also mistakenly added five images to license when I thought I was only saving the images to preview. I have not downloaded any of the images to my computer. All five images were added on 11/14/18. If possible, please move these five images into a preview mode and restore my five credits. If that is not possible, please delete them from my library. Below are the file numbers:

#206081712
#117767841

#106321764

#111860608
#106321762

Thanks so much for your time and quick attention!

Annette

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Nov 26, 2018 11:07 AM UTC

    Branching to a new discussion,

    Hi Annette,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed five Adobe Stock files, I have added 5 image licenses to your account so that you can use them against different images.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Nov 26, 2018 11:07 AM UTC

    Branching to a new discussion,

    Hi Annette,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed five Adobe Stock files, I have added 5 image licenses to your account so that you can use them against different images.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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