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DoloresMartinezFotografa
Participant
Sep 19, 2018 5:08 PM UTC
Answered

Re: Licensed Image by Accident. Is there a return button?

Hello, I have mistakenly requested the image 39000043,

is there any way to cancel it ?????

Thank you!

    This topic is closed to new replies. Start a new post to keep the conversation going.
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 20, 2018 4:47 PM UTC

    Twarita,

    I tried to find the solution but any of the "FAQ" is useful for me. Adobe don't make it easy.


    Dolores,

    Please check your private message.

    Regards,

    Twarita

    View reply

    5 replies

    DoloresMartinezFotografaAuthor
    Participant
    Sep 19, 2018 6:07 PM UTC

    Hello,

    Then, you say that I can not return a purchase I ordered by mistake? That image is not the one I actually need . I would appreciate if you solve the problem, because i really need the money to buy the correct one. I need fix this problem as soon as possible.

    Thanks

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Sep 20, 2018 3:48 PM UTC

    Dolores,

    Did you try reaching our support team(link mentioned above) to check for exceptions?

    Regards,

    Twarita

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    DoloresMartinezFotografaAuthor
    Participant
    Sep 20, 2018 4:44 PM UTC

    Twarita,

    I tried to find the solution but any of the "FAQ" is useful for me. Adobe don't make it easy.

    Translate
    twaritar3263062
    twaritar3263062
    Participating Frequently
    Sep 19, 2018 5:52 PM UTC

    Branching to a new discussion,

    Hi Dolores,

    Sorry to hear that.

    I see you have an Adobe account under the same ID as with forums. I have checked your account details and noticed that you have licensed an on-demand purchase(39000043). I would like to inform that Extended licenses are non-refundable.

    However, I understand your concern here that you have accidentally licensed the asset. So I would request you to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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