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DoloresMartinezFotografa
Participant
September 19, 2018
Answered

Re: Licensed Image by Accident. Is there a return button?

  • September 19, 2018
  • 2 replies
  • 244 views

Hello, I have mistakenly requested the image 39000043,

is there any way to cancel it ?????

Thank you!

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Twarita,

    I tried to find the solution but any of the "FAQ" is useful for me. Adobe don't make it easy.


    Dolores,

    Please check your private message.

    Regards,

    Twarita

    2 replies

    D
    DoloresMartinezFotografaAuthor
    Participant
    September 19, 2018

    Hello,

    Then, you say that I can not return a purchase I ordered by mistake? That image is not the one I actually need . I would appreciate if you solve the problem, because i really need the money to buy the correct one. I need fix this problem as soon as possible.

    Thanks

    twaritar3263062
    twaritar3263062
    Participating Frequently
    September 20, 2018

    Dolores,

    Did you try reaching our support team(link mentioned above) to check for exceptions?

    Regards,

    Twarita

    D
    DoloresMartinezFotografaAuthor
    Participant
    September 20, 2018

    Twarita,

    I tried to find the solution but any of the "FAQ" is useful for me. Adobe don't make it easy.

    twaritar3263062
    twaritar3263062
    Participating Frequently
    September 19, 2018

    Branching to a new discussion,

    Hi Dolores,

    Sorry to hear that.

    I see you have an Adobe account under the same ID as with forums. I have checked your account details and noticed that you have licensed an on-demand purchase(39000043). I would like to inform that Extended licenses are non-refundable.

    However, I understand your concern here that you have accidentally licensed the asset. So I would request you to contact our support team Support FAQ: How can I contact Adobe for support?  to check for exceptions(if any).

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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