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lucieš18459429
Participant
Apr 12, 2018 3:26 PM UTC
Answered

Re: Licensed the wrong image

Hi Sheena,

I accidentally bought an extended license instead of standard licence. Can you please undo the extended license so I can buy a standard one? The price difference is crazy. The image number is #151505989

Thank you very much,

Lucie

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Apr 12, 2018 5:19 PM UTC

    You can click on the link as mentioned in the post above and reach the support.

    View reply

    3 replies

    Sheena Kaul
    Sheena Kaul
    Legend
    Apr 12, 2018 4:05 PM UTC

    Hi Lucie,

    I apologize for the experience that you'd face while licensing the Adobe Stock asset.

    As you've mentioned that the asset licensed is an extended license, you will need to Contact Customer Care for the refund options.

    Let me know if you face troubles contacting support.

    Regards,

    Sheena

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    lucieš18459429Author
    Participant
    Apr 12, 2018 4:31 PM UTC

    And can you ask me where to find them?

    Thank you!!!

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Apr 12, 2018 5:19 PM UTC

    You can click on the link as mentioned in the post above and reach the support.

    Translate
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