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heatherh23704465
heatherh23704465
Participant
Apr 13, 2018 10:56 AM UTC
Answered

Re: Licensed the wrong image

Hi Sheena,

I just had the same issue and accidentally licensed a template on my work account, please can you help? The template ID is #120193529, it would be really great if we could remove licensed content or at least as one user said above, a two-click system (I have found myself nearly licensing content a lot because I intend to preview it or save for later, this time it caught me out!).

Thanks,

Heather

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Apr 13, 2018 2:29 PM UTC

    Hi Heather,

    I apologize for the troubles faced by you.

    I did check the file ID as provided by you and it appears to be a free template for which you haven't been charged anything.

    As there is noway of unlicensing the file that you've licensed once, you may go ahead not use the template.

    Regards,

    Sheena

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    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Apr 13, 2018 2:29 PM UTC

    Hi Heather,

    I apologize for the troubles faced by you.

    I did check the file ID as provided by you and it appears to be a free template for which you haven't been charged anything.

    As there is noway of unlicensing the file that you've licensed once, you may go ahead not use the template.

    Regards,

    Sheena

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