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mitchelldesign
Participant
June 15, 2018
Answered

Re: Licensed the wrong image

  • June 15, 2018
  • 1 reply
  • 954 views

Hi Sheena,

I came across this post today as I was googling for what to do/who to contact when you've licensed the wrong image! This happened to me today for the first time in the past couple of years of using Adobe Stock and the 50+ images I've licensed so far.

The image is https://stock.adobe.com/images/children-together-at-school/99365180 - is there any way you can remove it from my license history and credit me back? I would be so greatly appreciative!

Thanks so much,

Fred

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Branching to a new discussion,

    Hi Fred,

    I see you have an Adobe account under the same ID as with forums.

    Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    June 17, 2018

    Branching to a new discussion,

    Hi Fred,

    I see you have an Adobe account under the same ID as with forums.

    Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

      michaelw53618780
      michaelw53618780
      Participant
      July 26, 2018

      Hello,

      I accidentally licensed the wrong image, how to undo that one to receive the credit back?

      twaritar3263062
      Community Manager
      twaritar3263062Community Manager
      Community Manager
      July 26, 2018

      Hi Michael,

      I see you have an Adobe account under the same ID as with forums.

      Unfortunately, there is no way to unlicense or undo the image of Adobe Stock which has already been licensed, however, could you please share the file ID which you have licensed accidentally so that we can further assist you.

      Regards,

      Twarita

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