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dcheney907654
dcheney907654
Participant
January 31, 2019
Answered

Re: Licensed the wrong image

  • January 31, 2019
  • 2 replies
  • 360 views

I did the same thing... two images I didn't want, just wanted to save the preview to test them. FILE #: 172382369 and FILE #: 40548305​

Can this be corrected?

Thanks

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Branching into a new discussion

    Hi Andrew,

    I apologize for the trouble caused to you.

    I've added 2 replacement license to your account.

    Regards,

    Sheena

    2 replies

    kathrynh92800837
    kathrynh92800837
    Participant
    July 3, 2019

    Can't believe after more than 4 or 5 years of the same problem, no fix has been rendered. Double confirmation should be standard.

    I have now accidentally clicked license on # 252356045, and did not want this picture, as it is one I cannot begin to use. Can I have a credit back, please?
    https://stock.adobe.com/images/horizontal-portrait-of-a-very-happy-and-excited-woman-celebrating-success-with-arm-up-mouth-open-and-finger-pointing-up/252356045

    Kathryn

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    July 9, 2019

    Hi K. H.,

    Apologies for the delayed response, I've confirmed that you've licensed the asset and granted you a replacement license.

    EBQ

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    February 1, 2019

    Branching into a new discussion

    Hi Andrew,

    I apologize for the trouble caused to you.

    I've added 2 replacement license to your account.

    Regards,

    Sheena

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