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dcheney907654
dcheney907654
Participant
Jan 31, 2019 10:21 PM UTC
Answered

Re: Licensed the wrong image

I did the same thing... two images I didn't want, just wanted to save the preview to test them. FILE #: 172382369 and FILE #: 40548305​

Can this be corrected?

Thanks

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Feb 1, 2019 1:52 PM UTC

    Branching into a new discussion

    Hi Andrew,

    I apologize for the trouble caused to you.

    I've added 2 replacement license to your account.

    Regards,

    Sheena

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    3 replies

    kathrynh92800837
    kathrynh92800837
    Participant
    Jul 3, 2019 7:59 PM UTC

    Can't believe after more than 4 or 5 years of the same problem, no fix has been rendered. Double confirmation should be standard.

    I have now accidentally clicked license on # 252356045, and did not want this picture, as it is one I cannot begin to use. Can I have a credit back, please?
    https://stock.adobe.com/images/horizontal-portrait-of-a-very-happy-and-excited-woman-celebrating-success-with-arm-up-mouth-open-and-finger-pointing-up/252356045

    Kathryn

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    WendellaBee
    WendellaBee
    Inspiring
    Jul 9, 2019 12:46 AM UTC

    Hi K. H.,

    Apologies for the delayed response, I've confirmed that you've licensed the asset and granted you a replacement license.

    EBQ

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Feb 1, 2019 1:52 PM UTC

    Branching into a new discussion

    Hi Andrew,

    I apologize for the trouble caused to you.

    I've added 2 replacement license to your account.

    Regards,

    Sheena

    Translate
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