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Vixxy
Vixxy
Participant
Sep 25, 2018 12:19 PM UTC
Answered

Re: Plan Taking Unauthorised Payment

Hello,

I am having the same problem and I have tried everything to cancel, but it isn't clear, or showing in My Plans because its not a Direct Debit, its a card payment.

I also have done the free trial and only used a few images.   I have tried to call the number 888 649 2990 from UK and it doesn't work!!!

Someone PLEASE HELP!!!

    This topic is closed to new replies. Start a new post to keep the conversation going.
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 25, 2018 2:51 PM UTC

    Vikki,

    Since you have signed up for the Adobe Stock subscription on 13 of Jul 2018(the first month was a free trial), you were not charged on July 13th. You were billed on the second month for both the months-August and September (Amount: 23.99 GBP) until the subscription was cancelled.

    Regards,

    Twarita

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    3 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Sep 25, 2018 1:17 PM UTC

    Branching to a new discussion,

    Hi Vikki,

    Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 13 Jul 2018. The subscription has already been cancelled.

    Also, when you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    For more information, please see Adobe Subscription and Cancellation Terms | Adobe

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    Vixxy
    VixxyAuthor
    Participant
    Sep 25, 2018 2:17 PM UTC

    So why have I been charged in September?

    Kind Regards

    Vikki Hyder

    07976 205295

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 25, 2018 2:51 PM UTC

    Vikki,

    Since you have signed up for the Adobe Stock subscription on 13 of Jul 2018(the first month was a free trial), you were not charged on July 13th. You were billed on the second month for both the months-August and September (Amount: 23.99 GBP) until the subscription was cancelled.

    Regards,

    Twarita

    Translate
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