Gentile Sheena
Mi spiega come è possibile che in meno di 1 mese di prova gratuita io abbia già la fattura? Non è passato 1 mese ancora, ma non riesco a disdire quella prova gratuita. È come fosse già scattato l'abbonamento annuale!! Come è possibile? Come posso fare?
Hi Eva,
Sorry to hear that you had a poor experience and felt that you were locked into an annual contract with Adobe Stock.
I believe you had opted for the promo offer on Adobe Stock as here: Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock . When you subscribe to the promo offer the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.
For more information, please see Legal subscription terms | Adobe
Also, I have checked your account and noticed that your subscription has been suspended due to payment issues, please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.
In case you are unable to reach our support through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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