Re: Purchase by mistake

Forum|Forum|8 years ago
February 8, 2018
2 replies
428 views

I am so confused at how to contact Adobe!!!!!!!! I had the same thing happen....I accidentally licensed AdobeStock_154606489.

This topic has been closed for replies.

Correct answer twaritar3263062

Branching into a new discussion,

Hi Penny,

I see you have an Adobe account under the same ID as with forums. Since you have accidentally licensed the file ID (154606489), I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

M

marshallpickard

Participant

I just had this same issue with two photos that I was trying to save as comps through my phone to a saved folder for later and not purchase. #169080787 and #162672504. I have not downloaded or used them yet.

twaritar3263062Correct answer

Participating Frequently

Branching into a new discussion,

Hi Penny,

I see you have an Adobe account under the same ID as with forums. Since you have accidentally licensed the file ID (154606489), I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

arianep92221540

Participant

Hello,

I have done the same mistake by accident. Actually wanted to save an Image for reviewing later but than hit the wrong button.
I don´t want this image and i never downloaded it! --> © tissansk #145929621
Please help,

thanks a lot!
Ariane

twaritar3263062

Participating Frequently

Hi Ariane,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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