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pennylainedesign
Participant
Feb 8, 2018 3:12 AM UTC
Answered

Re: Purchase by mistake

I am so confused at how to contact Adobe!!!!!!!! I had the same thing happen....I accidentally licensed AdobeStock_154606489.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Feb 8, 2018 3:01 PM UTC

    Branching into a new discussion,

    Hi Penny,

    I see you have an Adobe account under the same ID as with forums. Since you have accidentally licensed the file ID (154606489), I have added an image credit to your account so that you can license a different image instead.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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    4 replies

    marshallpickard
    Participant
    Jan 26, 2019 5:49 PM UTC

    I just had this same issue with two photos that I was trying to save as comps through my phone to a saved folder for later and not purchase. #169080787 and #162672504. I have not downloaded or used them yet.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Feb 8, 2018 3:01 PM UTC

    Branching into a new discussion,

    Hi Penny,

    I see you have an Adobe account under the same ID as with forums. Since you have accidentally licensed the file ID (154606489), I have added an image credit to your account so that you can license a different image instead.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    Translate
    arianep92221540
    arianep92221540
    Participant
    Jan 27, 2019 8:32 PM UTC

    Hello,

    I have done the same mistake by accident. Actually wanted to save an Image  for reviewing later but than hit the wrong button.
    I don´t want this image and i never downloaded it! --> © tissansk     #145929621
    Please help,

    thanks a lot!
    Ariane

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Feb 11, 2019 4:17 PM UTC

    Hi Ariane,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    Translate
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