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nicolel61703023
Participant
Jun 2, 2018 12:08 PM UTC
Answered

Re: returning an image

2 years later and this is still an issue. I downloaded a bird file I was very excited about. It is an .ai file which is not indicated anywhere. It looks to be very poor quality as the friend I sent it to who has illustrator, who could convert it to a file that photoshop could actually use, sent back something that is still worse than the jpeg you could steal off the preview screen.

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jun 26, 2018 8:46 PM UTC

    Hi Nicole,

    You may also Contact Customer Care for more details on the issue.

    Regards,

    Sheena

    2 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jun 26, 2018 8:46 PM UTC

    Hi Nicole,

    You may also Contact Customer Care for more details on the issue.

    Regards,

    Sheena

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    twaritar3263062
    Participating Frequently
    Jun 4, 2018 1:56 PM UTC

    Branching to a new discussion,

    Hi Nicole,

    We apologize for the inconvenience caused to you. Please share the file ID you are referring to so that we can further assist you.

    Regards,

    Twarita

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