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nicolel61703023
Participant
June 2, 2018
Answered

Re: returning an image

  • June 2, 2018
  • 2 replies
  • 259 views

2 years later and this is still an issue. I downloaded a bird file I was very excited about. It is an .ai file which is not indicated anywhere. It looks to be very poor quality as the friend I sent it to who has illustrator, who could convert it to a file that photoshop could actually use, sent back something that is still worse than the jpeg you could steal off the preview screen.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Nicole,

    You may also Contact Customer Care for more details on the issue.

    Regards,

    Sheena

    2 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    June 26, 2018

    Hi Nicole,

    You may also Contact Customer Care for more details on the issue.

    Regards,

    Sheena

    twaritar3263062
    Participating Frequently
    June 4, 2018

    Branching to a new discussion,

    Hi Nicole,

    We apologize for the inconvenience caused to you. Please share the file ID you are referring to so that we can further assist you.

    Regards,

    Twarita