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tonyh25736883
Participant
Nov 27, 2018 11:00 PM UTC
Answered

Re: Stock image download different than preview

Hi

I also have a similar issue with PS stock image FILE #: 229812894

The main screen shows one gift tag and then the preview shows 2 more, which i find more interesting and were the reason I chose this file.  But when I open it in PS i only see the one tag

Can you help me please?

Thanks

Tony

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Dec 3, 2018 6:56 PM UTC

    Tony,

    Please check your email, I have sent you the details about the usage of the template(shared above).

    Regards,

    Twarita

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    6 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Nov 28, 2018 12:45 PM UTC

    Branching to a new discussion,

    Hi Tony,

    Sorry to hear that you are facing issues with Adobe Stock services.

    I have downloaded and opened the image in Photoshop at my end and did not encounter any issues since the licensed version(229812894) of the file is similar to the preview.

    Could you please share a screenshot of the difference which you see in the preview version and the licensed version of the said file so that we can assist you further?

    Regards,

    Twarita

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    tonyh25736883Author
    Participant
    Nov 28, 2018 7:03 PM UTC

    Hi Twarita

    Thanks for getting back to me

    When I open in PS, I get what is attached as 'PS screenshot', but the preview also shows what's in the image that I called 'Missing Tags'  I don't think I'm missing any layers, I just cant see the other 2 tags

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Nov 29, 2018 12:17 PM UTC

    Tony,

    Let me get this file checked from the concerned team. I will update this thread once I hear from them. Appreciate your patience.

    Regards,

    Twarita

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