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celiae33974103
Participant
Mar 23, 2018 9:16 AM UTC
Answered

Re: Unable to cancel my Adobe Stock subscription

I don't have an Adobe Stock subscription showing when I login, but I am being charged.

Please Help!

(I also can't work out how to start a new forum chat!)

Thanks,


Celia

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 30, 2018 11:20 AM UTC

    Hi Celia,

    You may also Contact Customer Care for more details on the billing query.

    Regards,

    Sheena

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    4 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Mar 23, 2018 10:18 AM UTC

    Branching to a new discussion,

    Hi Celia,

    Sorry to hear that you are facing troubles with Stock services.

    I looked into your account details and noticed that you had signed up for three Stock subscriptions earlier and all three of them were cancelled. I am also unable to locate any charge on your account for this month. Can you please provide a few more details about the charge you are noticing for Adobe Stock? Also, please share a screenshot if possible. I would request you share the information in a private message as it is a public forum.

    You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    Regards

    Twarita

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    celiae33974103Author
    Participant
    Mar 23, 2018 3:23 PM UTC

    I do not understand why I am still paying £23.99 per month for nothing!

    I may have another account attached to my gmail account?

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Mar 26, 2018 2:13 PM UTC

    Hi Celia,

    I understand that you are getting charged (amount: £23.99)/ month. Can you please private message me your another Adobe ID on which you suspect the charge as mentioned above?

    Regards

    Twarita

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