Re: unable to cancel my adobe stock subscription trial

Forum|Forum|8 years ago
March 23, 2018
2 replies
628 views

Hi There

Hi,

I am also having the same issue "You'll be able to manage this plan shortly" with my Adobe Stock trial. Please can i get this cancelled.

Kind regards

Glenn

This topic has been closed for replies.

Correct answer Sheena Kaul

Hi Glenn,

I understand that you were getting the prompt as mentioned in your post above on your account management page.

I did check your account and see that the plan has already been cancelled for you.

Feel free to update the thread in case of any further concerns.

Regards,

Sheena

mcf47931091

Participant

So I just got a notification saying that my payment for adobe stock was messed up, and I take a look at it after I am sure I cancelled it and I am billed 2 $25 statements. Can somebody help me please?

mcf47931091

Participant

Correction, $29.99 statements

twaritar3263062

Participating Frequently

Hi MC Freshy,

Sorry to hear that you are facing troubles with the Stock services.

I just checked your account details and noticed that Adobe has been trying to charge you since March 25th, 2018, however, the payment has not been processed and the transaction has failed, that is the reason currently your subscription is in a suspended state.

Additionally, I would like to inform that you are getting notifications from Adobe's end in order to rectify the payment. I also noticed that there are multiple cards that have been updated by you but still the payment has not come through.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

If you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita