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jasonr43122786
Participating Frequently
Jun 26, 2017 4:48 AM UTC
Answered

Re: Unexpected Charges

I have the same issue. I was in Dollar Photo but at $39+ AUD per month for 10 pics it seems a bit pricy.

I have 171 unused pics available to me. Can I put my account on hold or cancel and still access them?

Regards

Jas

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jun 26, 2017 1:57 PM UTC

    Branching to a new discussion,

    Hi Jason,

    I see you have an Adobe account under the same is as with forums. I see you have 45 DPC credits which will be active for another year, however, any unlicensed Stock credits would forfeit upon cancellation of the subscription.

    Please see the terms for help: Common Questions, Adobe Stock

    Let us know if you need any more information.

    Thanks

    Twarita

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    12 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jun 26, 2017 1:57 PM UTC

    Branching to a new discussion,

    Hi Jason,

    I see you have an Adobe account under the same is as with forums. I see you have 45 DPC credits which will be active for another year, however, any unlicensed Stock credits would forfeit upon cancellation of the subscription.

    Please see the terms for help: Common Questions, Adobe Stock

    Let us know if you need any more information.

    Thanks

    Twarita

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    jasonr43122786Author
    Participating Frequently
    Aug 5, 2017 5:15 AM UTC

    Hi There, I can't seem to access invoices for my last 3 months purchases.

    I went through the support and tried a couple of different browsers but still no luck.
    I'm wondering if its something to do with the $10 plan that I was on. It shows that I don't have any new invoices since then.

    Cheers

    Jas

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    WendellaBee
    WendellaBee
    Inspiring
    Aug 7, 2017 3:12 PM UTC

    Hi J.R.,

    Are you talking about your billing history? If you sign into: https://accounts.adobe.com/orders you'll be able to click on your order individual orders and see your billing history. You can access your monthly invoices.

    EBQ

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