Hello,
I accidentally purchased an image when I had no intention of buying an image in the first place. I figured there would be some sort of payment confirmation before $88 was taken from my account. Please, this is a lot of money to me and I wasn't planning on buying any images anyway. Is there any way I can have my money refunded? The order number is ADB023795327
Thanks,
Alex
Branching to a new discussion,
Hi Alex,
Sorry to hear that.
I just checked your account details and noticed that the file/image which you have purchased in error is an on-demand asset. On-demand purchases are not refundable.
You may contact our support team Support FAQ: How can I contact Adobe for support? to check if they can provide you with an exception(if any) in this scenario.
If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Feel free to update this thread in case of any additional questions.
Regards
Twarita
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