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donats76987213
Participant
Mar 11, 2018 7:37 PM UTC
Answered

Re: Unlicense Accidental Adobe Stock Purchase

hello, I have done this twice. tried to add an image to a list and accidentally licensed it. Can there not be an official way to say UNDO?? I have been looking on how to do it and it seems the only was is to go in here and hope one of you credit it back. why can't there be an undo button. specially while it hasn't been downloaded. perhaps if it gets downloaded FILE #: 141433822

thank you

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Mar 12, 2018 5:08 AM UTC

    Branching to a new discussion,

    Hi Donat,

    Sorry for the trouble it had caused to you.

    Our engineering team is aware of the issue and is working on the same to reduce the incidents of accidental licensing.

    Meanwhile, I have added image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    View reply

    4 replies

    justinlange
    Participant
    Dec 27, 2020 9:53 PM UTC

    Hi. I too encountered the same issue today. I accidentally clicked the license button when in fact it should be preview. Please help. This is the stock image number. #69756321 

     

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    Vani_100
    Participating Frequently
    Jan 7, 2021 7:39 PM UTC

    Hello justinlange,

    I have verified that you have licensed asset #69756321 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

    Hope this helps !!!

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Mar 12, 2018 5:08 AM UTC

    Branching to a new discussion,

    Hi Donat,

    Sorry for the trouble it had caused to you.

    Our engineering team is aware of the issue and is working on the same to reduce the incidents of accidental licensing.

    Meanwhile, I have added image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    Translate
    justinlange
    Participant
    Dec 27, 2020 9:56 PM UTC

    I accidentally clicked the license button when in fact it should be preview. Please help. #69756321

     

    Translate
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