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D
donats76987213
Participant
March 11, 2018
Answered

Re: Unlicense Accidental Adobe Stock Purchase

  • March 11, 2018
  • 2 replies
  • 373 views

hello, I have done this twice. tried to add an image to a list and accidentally licensed it. Can there not be an official way to say UNDO?? I have been looking on how to do it and it seems the only was is to go in here and hope one of you credit it back. why can't there be an undo button. specially while it hasn't been downloaded. perhaps if it gets downloaded FILE #: 141433822

thank you

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Branching to a new discussion,

    Hi Donat,

    Sorry for the trouble it had caused to you.

    Our engineering team is aware of the issue and is working on the same to reduce the incidents of accidental licensing.

    Meanwhile, I have added image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    2 replies

    J
    justinlange
    Participant
    December 27, 2020

    Hi. I too encountered the same issue today. I accidentally clicked the license button when in fact it should be preview. Please help. This is the stock image number. #69756321 

     

    V
    Community Manager
    Vani_100Community Manager
    Community Manager
    January 7, 2021

    Hello justinlange,

    I have verified that you have licensed asset #69756321 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

    Hope this helps !!!

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    March 12, 2018

    Branching to a new discussion,

    Hi Donat,

    Sorry for the trouble it had caused to you.

    Our engineering team is aware of the issue and is working on the same to reduce the incidents of accidental licensing.

    Meanwhile, I have added image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    J
    justinlange
    Participant
    December 27, 2020

    I accidentally clicked the license button when in fact it should be preview. Please help. #69756321

     

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