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000fff_studio
Participant
February 12, 2019
Answered

Re: What the heck am I supposed to do with this file?

  • February 12, 2019
  • 5 replies
  • 665 views

Hi there!

I just licensed this image #215100851 and two more of the images containing balloon-letters. This one is not even an ai file - it's a jpeg with the checkered background in it. There is no Clipping path...

Is there anything I can do about it?

Since the checkered background led me to thinking the images have a transparent bg, i feel kinda punked...

Regards

B

    This topic has been closed for replies.
    Correct answer MatHayward

    Thank you for bring this series of images to my attention. Adobe Stock does not support transparent layers. I have taken the contributor account offline until we can remove all offending images.

    Please contact customer service and they should be able to provide you with a refund for the download used on this image.

    Kind regards,

    Mat Hayward

    5 replies

    0
    000fff_studioAuthor
    Participant
    February 12, 2019

    Hi twaritar!

    Thanks for your 'support'.

    What you just suggested to do with the files is exactly what I did not want to do in the first place. In the description it says the files have a clipping path which is absolutely misleading as is the checkered background.

    You should rather refine your content approval algorithms instead of suggesting a workaround.

    Regards

    B

      MatHayward
      Community Manager
      MatHaywardCommunity ManagerCorrect answer
      Community Manager
      February 12, 2019

      Thank you for bring this series of images to my attention. Adobe Stock does not support transparent layers. I have taken the contributor account offline until we can remove all offending images.

      Please contact customer service and they should be able to provide you with a refund for the download used on this image.

      Kind regards,

      Mat Hayward

      0
      000fff_studioAuthor
      Participant
      February 12, 2019

      Thank you Matt!

      I appreciate your help.

      Regards

      B

        twaritar3263062
        Community Manager
        twaritar3263062Community Manager
        Community Manager
        February 12, 2019

        Hi Benjamin,

        Sorry to hear that you are facing issues with an Adobe Stock file.

        I have checked the file(215100851) at my end and noticed that it is in the JPEG format.

        In order to remove the checkerboard from the file please follow the steps as mentioned below:

        Open the file with Photoshop, with the help of the "Quick Selection Tool" select the desired letters of the file. Use Select and Mask to refine the edges of the selection, then Right click on the layer and select the option "Layer Via Cut". Then turn off the background layer and save the file in the PNG format (once the PNG format dialog box appears, check in the interlacing option).

        Additionally, if you only need a vector file, please filter your search results and select "vectors" as shown in the screenshot below:

        Let us know if this helps!

        Feel free to update this thread in case of any additional questions.

        Regards,

        Twarita

        R
        rawgore
        Participating Frequently
        February 12, 2019

        I've come across a LOT of these files over the last year. It's getting rather aggravating. Some are JPG screenshots that have been converted to AI in an attempt to make them seem legitimate, others are just straight JPG files made to look like they should be AI files from the screenshot. It seems the approval process needs some fixing, and the existing files need to be examined to get rid of the scam submissions. I know personally I now hesitate to pick any AI files for fear they'll be another scam, and that's not the impression I wanna have from Adobe Stock

          Abambo
          Community Expert
          AbamboCommunity Expert
          Community Expert
          February 12, 2019

          Adobe has a rather stringent moderation process. This is, however, not a guarantee that there is not one or the other pictures slipping through. If you meet a picture that needs re-moderation, you can post the id here. It will be looked up and if it is not usable, it will be removed.

          ABAMBO | Hard- and Software Engineer | Photographer
            jacquelingphoto2017
            Community Expert
            jacquelingphoto2017Community Expert
            Community Expert
            February 12, 2019

            Can MatHayward​ or Sheena Kaul​ assist with this please?

            Regards

            JG

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