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Participant
Feb 19, 2018 10:19 AM UTC
Answered

Re: Why has Adobe Stock got the worst preview set up in the creative industry?

Hi Sheena, the low resolution image with size: 1000x667 is definitely NOT HELPFUL!

It's 4 times smaller than the Original and you can't analyze if the picture is sharp enough.

I just bought a picture and exactly this issue occurred.

Unfortunately there is no possibility to reach someone of your support by phone, even if it's provided on the support site.

(Unless you choose the option "I'd like to cancel my subscription")

It looks like I have to reactivate my fotolia.com account. Their handling and support is far more customer friendly.

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 14, 2018 4:18 PM UTC

    Hi Beate,

    You may also Contact Customer Care for more detailed troubleshooting.

    Regards,

    Sheena

    2 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 14, 2018 4:18 PM UTC

    Hi Beate,

    You may also Contact Customer Care for more detailed troubleshooting.

    Regards,

    Sheena

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    twaritar3263062
    Participating Frequently
    Feb 19, 2018 8:05 PM UTC

    Hi Beate,

    Sorry to hear that.

    Would you mind sharing the file ID with which you are facing trouble so that we can further assist you?

    You may also reach our support team Support FAQ: How can I contact Adobe for support? for assistance.

    Regards

    Twarita

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