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atilist
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February 19, 2018
Answered

Re: Why has Adobe Stock got the worst preview set up in the creative industry?

  • February 19, 2018
  • 2 replies
  • 252 views

Hi Sheena, the low resolution image with size: 1000x667 is definitely NOT HELPFUL!

It's 4 times smaller than the Original and you can't analyze if the picture is sharp enough.

I just bought a picture and exactly this issue occurred.

Unfortunately there is no possibility to reach someone of your support by phone, even if it's provided on the support site.

(Unless you choose the option "I'd like to cancel my subscription")

It looks like I have to reactivate my fotolia.com account. Their handling and support is far more customer friendly.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Beate,

    You may also Contact Customer Care for more detailed troubleshooting.

    Regards,

    Sheena

    2 replies

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    March 14, 2018

    Hi Beate,

    You may also Contact Customer Care for more detailed troubleshooting.

    Regards,

    Sheena

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    February 19, 2018

    Hi Beate,

    Sorry to hear that.

    Would you mind sharing the file ID with which you are facing trouble so that we can further assist you?

    You may also reach our support team Support FAQ: How can I contact Adobe for support? for assistance.

    Regards

    Twarita

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