Skip to main content
lindaho1628
Participant
Feb 28, 2018 6:18 AM UTC
Answered

Re: Why won't adobe stock let me download my licensed images?

I am having the same issue and its asking to pay the standard cost but i have 10 images in my plan and i haven't downloaded anything since 2 month

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Feb 28, 2018 1:12 PM UTC

    Branching into a new discussion

    Hi Linda,

    I have checked your account and I see that you've an active subscription for Adobe Stock and currently there are 38 licenses available in your account.

    Could you please check if you're signed in with the same Adobe ID to the Stock website?

    If yes, kindly sign out from the website and then reset the browser. Once the browser has been reset successfully, try to login again.

    Let me know if the issue still persists.

    Regards,

    Sheena

    View reply

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Feb 28, 2018 1:12 PM UTC

    Branching into a new discussion

    Hi Linda,

    I have checked your account and I see that you've an active subscription for Adobe Stock and currently there are 38 licenses available in your account.

    Could you please check if you're signed in with the same Adobe ID to the Stock website?

    If yes, kindly sign out from the website and then reset the browser. Once the browser has been reset successfully, try to login again.

    Let me know if the issue still persists.

    Regards,

    Sheena

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices