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lawaii17
lawaii17
Participant
July 21, 2017
Answered

Re: Will I lose my credit image if I cancel my subscription ?

  • July 21, 2017
  • 2 replies
  • 312 views

Just got done with customer service only to have them explain the same thing to me. The real bummer, I'm at a cap so I'm just paying now. Not receiving anymore images but they basically want me to pay so that I can use what I have. Also, when I originally signed up for this I was suppose to get 10 free. Never got those, just rolled me over to the services and been paying ever since. Guess I'm going to go download a bunch of images I don't need now. ERRRRR. So angry!!

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Branching into a new discussion

    Hi Sean,

    I apologize for the poor support experience.

    Please help me with your case reference number for the interaction with support and I can help you better.

    Regards,

    Sheena

    2 replies

    P
    PaulyBoy
    Participant
    March 10, 2023

    If I lived in California I would contact the Attorney General's Office and complain. I have had the same experience, but live in Pennsylvania. I have done this before in PA when a company acted dishonestly and I generally have positive outcomes when the offenders learn the AG has been contacted. Give it a try and good luck. 

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    July 21, 2017

    Branching into a new discussion

    Hi Sean,

    I apologize for the poor support experience.

    Please help me with your case reference number for the interaction with support and I can help you better.

    Regards,

    Sheena

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