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job28729204
Participant
July 1, 2018
Answered

Reactivating licences

  • July 1, 2018
  • 1 reply
  • 287 views

Hello I have 70 images which as still showing on my account from an previous subscription but I am not able to use these licences because I don't have a current subscription. If I restart my subscription to Adobe Stock images, will I be able to reactivate these images?

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Jo,

    I see you have an Adobe account under the same ID as with forums.

    I have checked your account details and noticed that your Adobe Stock subscription has been suspended due to payment issues and that is the reason you are unable to access the remaining assets.

    Request you to contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    July 2, 2018

    Hi Jo,

    I see you have an Adobe account under the same ID as with forums.

    I have checked your account details and noticed that your Adobe Stock subscription has been suspended due to payment issues and that is the reason you are unable to access the remaining assets.

    Request you to contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita