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lained47320698
lained47320698
Participant
Jun 4, 2018 7:31 PM UTC
Answered

Received Wrong Image

Hi there, I licensed image #114800743 but received a different image when the file was downloaded. Can you please assist? Thank you!

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jun 7, 2018 7:02 PM UTC

    Hi Laine,

    We have decided to remove the file for now from the Adobe Stock website since the file appears to be faulty. We will be contacting the contributor in order to correct the file. Please note that the file will remain unavailable now.

    Regards,

    Twarita

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    5 replies

    lained47320698
    lained47320698Author
    Participant
    Jun 4, 2018 8:04 PM UTC

    There was another similar image but the formatting is completely different than others that I've licensed from this artist and it's unusable. Is there any way to obtain the actual image on this one?

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jun 6, 2018 6:51 PM UTC

    Laine,

    Sorry for a delay in response. I have already passed on this request to the product team and they will check if the actual file is available. I will update you as soon as I hear from them. Appreciate your patience.

    Regards,

    Twarita

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    lained47320698
    lained47320698Author
    Participant
    Jun 4, 2018 8:02 PM UTC

    Ok, thank you!

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jun 4, 2018 7:46 PM UTC

    Hi Laine,

    We apologize for the inconvenience caused to you.

    I licensed and downloaded the same file at my end and can confirm that the image is different from what appears in the preview mode.

    So, I have added an image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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