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huwl26194517
huwl26194517
Participant
December 13, 2018
Answered

Recently purchased image faulty

  • December 13, 2018
  • 1 reply
  • 261 views

Hi everyone,

I have just purchased a logo image through Adobe Stock and cannot open, edit or convert the file.

I have tried converting this .ai image to a png through a converter many times but am always given an error saying that the 'Vector Conversion Failed'.

I have also tried opening the .ai file in inkscape but the programme fails to load the file every time too.

I don't want to try to use Adobe Illustrator as I am short on money as is and don't want to have a similar experience to the one I'm having now.

Am I doing something wrong? Or is there a problem with the logo I am using? (ID #221601955 )

Any help would be greatly appreciated.

Kind regards,

Huw Little

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi there,

    Sorry to hear that you are facing issues with Adobe Stock services.

    I have checked the file (#221601955) at my end and noticed that it is a vector file. However, if you do not have Illustrator, rather than subscribing the app you can always use the 7-day trial version(in order to use the vector file you have downloaded from Adobe Stock).

    You may use this link to download the trial version of Illustrator: Download a free trial or buy Adobe products | Adobe free trials & downloads

    I believe that the file which you are looking for is a PNG file, and unfortunately, .png file is not available in our Adobe Stock website.

    If you need a PNG file, you can simply create a file in Photoshop and save it as PNG or download a similar file format from Google.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    December 13, 2018

    Hi there,

    Sorry to hear that you are facing issues with Adobe Stock services.

    I have checked the file (#221601955) at my end and noticed that it is a vector file. However, if you do not have Illustrator, rather than subscribing the app you can always use the 7-day trial version(in order to use the vector file you have downloaded from Adobe Stock).

    You may use this link to download the trial version of Illustrator: Download a free trial or buy Adobe products | Adobe free trials & downloads

    I believe that the file which you are looking for is a PNG file, and unfortunately, .png file is not available in our Adobe Stock website.

    If you need a PNG file, you can simply create a file in Photoshop and save it as PNG or download a similar file format from Google.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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