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huwl26194517
huwl26194517
Participant
December 13, 2018
Answered

Recently purchased image faulty

  • December 13, 2018
  • 1 reply
  • 263 views

Hi everyone,

I have just purchased a logo image through Adobe Stock and cannot open, edit or convert the file.

I have tried converting this .ai image to a png through a converter many times but am always given an error saying that the 'Vector Conversion Failed'.

I have also tried opening the .ai file in inkscape but the programme fails to load the file every time too.

I don't want to try to use Adobe Illustrator as I am short on money as is and don't want to have a similar experience to the one I'm having now.

Am I doing something wrong? Or is there a problem with the logo I am using? (ID #221601955 )

Any help would be greatly appreciated.

Kind regards,

Huw Little

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer twaritar3263062

    Hi there,

    Sorry to hear that you are facing issues with Adobe Stock services.

    I have checked the file (#221601955) at my end and noticed that it is a vector file. However, if you do not have Illustrator, rather than subscribing the app you can always use the 7-day trial version(in order to use the vector file you have downloaded from Adobe Stock).

    You may use this link to download the trial version of Illustrator: Download a free trial or buy Adobe products | Adobe free trials & downloads

    I believe that the file which you are looking for is a PNG file, and unfortunately, .png file is not available in our Adobe Stock website.

    If you need a PNG file, you can simply create a file in Photoshop and save it as PNG or download a similar file format from Google.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    December 13, 2018

    Hi there,

    Sorry to hear that you are facing issues with Adobe Stock services.

    I have checked the file (#221601955) at my end and noticed that it is a vector file. However, if you do not have Illustrator, rather than subscribing the app you can always use the 7-day trial version(in order to use the vector file you have downloaded from Adobe Stock).

    You may use this link to download the trial version of Illustrator: Download a free trial or buy Adobe products | Adobe free trials & downloads

    I believe that the file which you are looking for is a PNG file, and unfortunately, .png file is not available in our Adobe Stock website.

    If you need a PNG file, you can simply create a file in Photoshop and save it as PNG or download a similar file format from Google.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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