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gabrieles68020856
Participant
Oct 29, 2019 9:13 AM UTC
Answered

Rechnung Bestellung ADB080866425DE

Hallo,

nach Kauf von Credits (bereits gutgeschrieben) erscheint beim Download der Rechnung folgende Fehlermeldung:

Ihr Abo ist abgelaufen. Aktualisieren Sie Ihre Rechnungsangaben, um es wieder zu aktivieren.

Haben alles überprüft aber die Fehlermeldung ist trotzdem noch aktiv.

 

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Kanikas
KanikasCorrect answer
Legend
Oct 29, 2019 6:34 PM UTC

Hi there, 

I see you have an Adobe account under the same ID as with forums. There seems to be an issue with the payment. I request you to kindly contact customer care for help and support. Use this link: https://helpx.adobe.com/contact.html.

 

Thanks 

Kanika 

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1 reply

Kanikas
KanikasCorrect answer
Legend
Oct 29, 2019 6:34 PM UTC

Hi there, 

I see you have an Adobe account under the same ID as with forums. There seems to be an issue with the payment. I request you to kindly contact customer care for help and support. Use this link: https://helpx.adobe.com/contact.html.

 

Thanks 

Kanika 

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