Hi,
I have a question. In 2017 we purchased a license for a graphic on Fotolia.pl, which was taken over by Adobe. The account has long since ceased to exist, but recently we received a reminder that we are using a photo without the permission. Is it possible to recover data from the Fotolia.pl account? Without it, we cannot prove that we are using the graphic legally. Thank you in advance for your help and information.
I think that account recovery and synchronization is no more possible, however, I recommend contacting Adobe customer service (via the chat function) to get the licensing information.
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
You may type agent after the initial questions to get a human on the other side.
Please update this thread to report your progress on this.
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