Recovering old Fotolia license records (2018) – how to transfer or retrieve them for an Adobe Stock account?

Hi everyone,

I'm hoping someone here can point me in the right direction. Back in 2018, I purchased several image licenses through Fotolia. At the time, I never migrated my Fotolia account to Adobe Stock, and I no longer have access to the original Fotolia login.

I now need to provide proof of license for one of those images (an image rights agency has contacted me and requested a dated license record, e.g. invoice or download history). Unfortunately, I have no way of accessing my old purchase history at the moment.

My questions:

1. Is there still a way to recover or access an old Fotolia account and its purchase/download history today?
2. Can historical Fotolia licenses be transferred or linked to an existing Adobe Stock / Adobe ID account after all this time?
3. If self-service is no longer possible, which Adobe support channel is the right one for this kind of historical license retrieval? Is there a dedicated contact for former Fotolia customers?
4. What information should I have ready when contacting support (e.g. old Fotolia username, email address used at the time, approximate purchase dates, invoice numbers if available)?

Any guidance from users who have gone through this process — or from Adobe staff — would be greatly appreciated. Time is a factor for me, so any pointers to the fastest official route would be especially helpful.

Thanks in advance!