Hola buenas. Hace un mes hice la prueva gratuita de "Adobe Stock - 10 contenidos al mes". Hoy 7/4/2023 se hizo el primer cobro a la targeta, el cual no me percate y quiero cancelarlo, vi que si cancelas antes de 14 dias te hacen un Reembolso completo, pero a la hora de yo hacerlo dice que me ará un cobro.
Alguien me puede ayudar? El cobro fue hoy a las 2:40 y son las 9:11 apenas estoy escribiendo esto.
If you get an early termination fee, you are past of your initial month and the 14 days of grace period for cancelling without a fee. But looking at the charge, I find that you are in your second month. So, I have no clue what is going on and why you are not eligible for the 14-day grace period. That is only the case, when you were not eligible for the free test because you took it twice.
I suggest, you contact customer service on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.
For support via Twitter:
https://twitter.com/AdobeCare
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)
Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.
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