Skip to main content
Ethel3465066036sk
Participant
January 8, 2024
Question

Reembolso

Hola buenas, es para ver si me pueden ayudar, compré una imagen de un precio demasiado elevado por error haciendo misclick, es una imagen que nunca voy a usar algo que ni quería comprar, me gustaría saber si puedo tener un reembolso del dinero, ya que en serio no lo hice a propósito, la imagen es la 585865931 y el número de pedido es AE02229300001CCR

    This topic is closed to new replies. Start a new post to keep the conversation going.

    3 replies

    Community Manager
    Contributor1Community Manager
    Community Manager
    January 8, 2024

    Hello @Ethel3465066036sk, I've provided details below to request a refund as I don't have the ability to refund this type of license.

    For a refund:
    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies

    Translate
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      January 9, 2024

      @Contributor1 ,

      Looking at the asset, the quality is not great and especially is not worth the premium cost. 

       

       

      Translate
      ABAMBO | Hard- and Software Engineer | Photographer
      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      January 8, 2024

      Perhaps @Contributor1  can assist or direct you to the person that can help.

      Translate
      Jill C., Forum Volunteer
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices