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hyattp10421579
hyattp10421579
Participant
March 1, 2018
Answered

Refound Adobe Stock - 40 images

  • March 1, 2018
  • 1 reply
  • 330 views

Hi,

on january 31 I bought the plan 40 images for 99.99 USD, and again in february 28th my plan it was renewed on its own, and the day wasn't even finished yet,

i'd try to follow the steps to from Devolución, cancelación o cambio de un pedido de Adobe but i never found the serial number

i hope you can help me, thx!

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hyatt,

    You don't need to return the images since they will be forfeited once the subscription is completely cancelled. Currently, it is in the suspended state.

    Please get in touch with our support team to get a detailed information about the billing and return requests as they will be able to pull up more information on your account and will assist you further.

    Regards

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    March 1, 2018

    Hi Hyatt,

    I see you have an Adobe account under the same ID as with forums.

    I did go through your account details and noticed that you have Adobe Stock 40 images/month (month-month) plan which was purchased on 31st January 2018. You have been charged 99.99 USD on 31st January 2018 for this subscription. But I see a declined transaction on 28th February 2018 (reason-due to transaction failure) and hence the subscription got suspended.

    Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    hyattp10421579
    hyattp10421579Author
    Participant
    March 1, 2018

    Hello, then why i still have access to those 40 images?

    Is there any chance that I can return the plan? (as the transaction was declined)

    Thank you!

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    March 1, 2018

    Hyatt,

    You don't need to return the images since they will be forfeited once the subscription is completely cancelled. Currently, it is in the suspended state.

    Please get in touch with our support team to get a detailed information about the billing and return requests as they will be able to pull up more information on your account and will assist you further.

    Regards

    Twarita

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