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nikolayp44273200
Participant
Jan 5, 2019 6:47 PM UTC
Answered

Refund

I used a trial period for 10 images, used 9. A month later the subscription automatically extended. How can I get a refund? And cancel the subscription?

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    Abambo
    AbamboCorrect answer
    Community Expert
    Jan 5, 2019 7:51 PM UTC

    « a month later »? You took a 12 month subscription with the first month free. If you cancel during the first 14 days of the second month of your subscription, you will get a refund. If you cancel after that date, you need to pay an eraly cancelation fee.

    You can cancel on adobe.com. The procedure is described here:

    Cancel your Adobe Stock membership

    ABAMBO | Hard- and Software Engineer | Photographer

    1 reply

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    Jan 5, 2019 7:51 PM UTC

    « a month later »? You took a 12 month subscription with the first month free. If you cancel during the first 14 days of the second month of your subscription, you will get a refund. If you cancel after that date, you need to pay an eraly cancelation fee.

    You can cancel on adobe.com. The procedure is described here:

    Cancel your Adobe Stock membership

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    ABAMBO | Hard- and Software Engineer | Photographer