Refund

Forum|Forum|3 years ago
December 10, 2022
1 reply
196 views

I have cancelled my subscription but have not been refunded my £599.39.

This cancellation was within the 14 days.

This topic has been closed for replies.

Abambo

Community Expert

When did you cancel? Refunds are processed manually and take up to ten business days. And refunds are only paid, when you cancelled a new subscription in the first 14 days, not when a subscription renewed.

ABAMBO | Hard- and Software Engineer | Photographer

B

bronagh27515599k5jtAuthor

Participant

Hi

cancelled today and received confirmation stating full refund

in

Abambo

Community Expert

OK, that's good news for you. But you should read the full message: “it can take up to 5 business days for your refund to appear on your bank statement.”

This means that when you cancelled today, you will need to wait until Friday at latest to have the refund on your account. If it isn't there on Friday, I suggest to contact Adobe customer care on the Monday after to check the details.

ABAMBO | Hard- and Software Engineer | Photographer

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