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Elijah332971830tsc
Participant
October 31, 2023
Question

Refund

  • October 31, 2023
  • 1 reply
  • 108 views

I accidentally purchased an Adobe Stock subscription during an attempt to buy a a subscription for photoshop and different applications. When I noticed the charges months later, I am not sure what to do or how to cancel the subscription and get a refund. This seems implausible and is incredibly frustrating. I've now paid $30/month for 4 months on an annual plan for something that I have no clue what it is, I have never used adobe stock and do not plan to. Help?

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    1 reply

    E
    Elijah332971830tscAuthor
    Participant
    October 31, 2023

    I didn't realize that I had purchased this plan and now I have a $136 dollar cancelation fee if I want to end my subscription. 

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 31, 2023

    Contact customer care and plead your case. After five months a refund would be difficult, but as you did not use the stock subscription, and as you have a different subscription for other Adobe products, I think you will have good arguments. Stay friendly, it helps. 🙂

     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

    For support via Twitter:
    https://twitter.com/AdobeCare

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
    If in doubt, ask the forum.

    ABAMBO | Hard- and Software Engineer | Photographer
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