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phu_huu_5667
Participant
March 2, 2025
Answered

Refund

  • March 2, 2025
  • 1 reply
  • 100 views

I signed up for a trial with you, but then I didn't want to continue using it, but I didn't cancel the trial, so my account was deducted, and not only that, I was deducted for 2 consecutive months. How can I get my money back?

    Correct answer yamato713108855

    For annual subscription plans, if you canceled within 14 days of your initial contract, you could get a refund.
    Since you've already used it for two months, you won't get a refund.
    You can cancel from your Adobe account page, but a cancellation fee will be charged.

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    1 reply

    yamato713108855
    Community Expert
    yamato713108855Community ExpertCorrect answer
    Community Expert
    March 2, 2025

    For annual subscription plans, if you canceled within 14 days of your initial contract, you could get a refund.
    Since you've already used it for two months, you won't get a refund.
    You can cancel from your Adobe account page, but a cancellation fee will be charged.

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

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