Refund

Forum|Forum|10 months ago
March 31, 2025
2 replies
185 views

Hello, last January I canceled my Adobe subscription linked to this email because my company activated a subscription on another email for work purposes. Last Saturday, I noticed a €36 charge with the reactivation of the plan I had canceled at the beginning of the year.

How can I request a refund and permanently close the subscription?

Thank you

Correct answer Jill_C

If you successfully cancelled the subscription you should have a confirmation email. Contact Adobe customer support and refer to that email in order to receive a refund. Look on your Adobe account to determine which subscriptions are currently active.

Abambo

Community Expert

With the Adobe id that has had the plan: go to https://account.adobe.com/plans to check which plans you have.

As for the rest proceed as @Jill_C suggests.

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Correct answer

Community Expert

If you successfully cancelled the subscription you should have a confirmation email. Contact Adobe customer support and refer to that email in order to receive a refund. Look on your Adobe account to determine which subscriptions are currently active.

Jill C., Forum Volunteer

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