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R
radekf91673648
Participant
December 7, 2018
Answered

Refund - A month away and still no money back

  • December 7, 2018
  • 1 reply
  • 229 views

Hello 🙂

I tried trial Adobe Stock. I haven`t been able to cancel my membership on time and my plan has been charged.

I immediately canceled the membership according to the instructions in my account (1th day after expiration trial from 14 days)

Its almost month and I haven`t money back 🙂

in the conditions I read that I can cancel plan with 14 days after end of my trial and refund takes 2-3 working days 🙂

Thank you for looking at it

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This topic has been closed for replies.
Correct answer twaritar3263062

Hi Radek,

Sorry for the troubles it has caused to you.

I have checked your account details and noticed that you had signed up for Adobe Stock 40 images per month (one-year) plan on 15 Oct 2018. The subscription has already been cancelled.

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for refund related requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

1 reply

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
December 10, 2018

Hi Radek,

Sorry for the troubles it has caused to you.

I have checked your account details and noticed that you had signed up for Adobe Stock 40 images per month (one-year) plan on 15 Oct 2018. The subscription has already been cancelled.

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for refund related requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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