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gretab8352870
gretab8352870
Participant
January 16, 2019
Answered

Refund Adobe Stock- 10

  • January 16, 2019
  • 3 replies
  • 2446 views

I accidentally purchased an Adobe Stock subscription. When I noticed the charge a month later, I immediately cancelled it and requested a refund, because I don't use the service. I was told if only I wouldn't have hit the cancel button a refund could have been issued, but now there is no way. This seems implausible and is incredibly frustrating. I've now paid €37 for something I didn't use. Help?

    This topic has been closed for replies.
    Correct answer Rajashree Bhattacharya

    Rajashree Bhattacharya​ will loop-in soon. She can clarify what is or has to be done.


    Hi All,

    I have taken the action & conveyed via PM,

    Thanks

    Rajashree

    3 replies

    C
    Crystalized
    Participant
    April 9, 2021

    Hi I'm also new and I'm having issues with unsubscribing. I haven't bought any of the software available however, im still being charged monthly despite  being told that there are no funds being withdrawn from my card. How can I stop this and get my refund ?

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    April 9, 2021

    @Crystalized

    I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. Please confirm that you are signed into https://account.adobe.com with the correct Adobe ID.

     

    If you require additional assistance you will want to contact customer care. There is a link provided in this thread.

    MJ S
    MJ S
    Known Participant
    January 17, 2019

    I have the same issue, canceled moments after receiving receipt of payment, figuring it was my fault for not keeping an eye on the free trial end date, which was today. When I canceled, I assumed, since I paid for this coming month, that I would at least be able to make use of the subscription through the month for which I paid, but access was canceled immediately. This means that, even though I paid for the month and have downloaded nothing, it is nothing more than a charitable contribution to Adobe, since I cannot even download what I've paid for.

    I would like a refund, but Adobe is unresponsive.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 17, 2019

    If you cancelled in the first 14 days, you will get a refund.

    ABAMBO | Hard- and Software Engineer | Photographer
    MJ S
    MJ S
    Known Participant
    January 17, 2019

    Thank you for your response. The notification I received from Adobe did not indicate there would be any refund whatsoever.

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    January 16, 2019

    Hi Greta,

    I'm sorry to hear that.

    I'd request you to Contact Customer Care for the refund and subscription cancellation queries.

    Let me know if you're not able to reach them.

    Regards,

    Sheena

    gretab8352870
    gretab8352870Author
    Participant
    January 16, 2019

    Hello!
    thank you for answering.
    I already contacted them, but they told that it is impossible to refund me because I cancelled the subscription by my self...

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    January 17, 2019

    Looping in Rajashree Bhattacharya​ to help you further.

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