Skip to main content
Participant
June 8, 2023
Question

Refund after cancellation didn't work

  • June 8, 2023
  • 1 reply
  • 86 views

I tried the free trial with the intent of cancelling it as soon as I downloaded the image. Unfortunately, it wouldn't let me cancel. Because of this, I have now been charged £23.99 for a single image. I would like an immediate refund.

This topic has been closed for replies.

1 reply

Abambo
Community Expert
Community Expert
June 8, 2023
quote

I tried the free trial with the intent of cancelling it as soon as I downloaded the image. Unfortunately, it wouldn't let me cancel. Because of this, I have now been charged £23.99 for a single image. I would like an immediate refund.


By @Max24524773gh3w

But were you able to cancel now? The free trial is 30 days and if you cancel in the first 14 days of the paid subscription you will get a refund. Cancel your Adobe Stock membership 

ABAMBO | Hard- and Software Engineer | Photographer