Refund for stock footage

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I purchased the 4K video and found that the image quality is very unclear, and there are obvious masks on the video. Does this require a refund? It cannot be used at all......

Asset Quality

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Vani_100Correct answer

Participating Frequently

Hello umber5E04,

For Video license refund, Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team.

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Test Screen Name

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I suggest that so others might help you share the video's number. However, you may want to contact support. This is NOT support.

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umber5E04Author

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Hi, Thanks for your reply.

This's video's number: 413223878

The preset of this downloaded 4K video cannot be supported at all... I feel cheated.

If possible... can I refund the credit for this video or any support can help me?

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Vani_100Correct answer

Participating Frequently

Hello umber5E04,

For Video license refund, Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. If you click on the chat icon in the lower right corner you'll see an options link for contacting our custome care team.

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