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pro-changeb16302073
Participant
February 14, 2017
Answered

Refund for stock image

  • February 14, 2017
  • 1 reply
  • 1072 views

I was given wrong information by an adobe rep, and immediately tried to get the image returned and a refund so that I could purchase the correct image. I've had one very ardous phone call, then 2 chats with no results.  I can send you the transcripts if neccessary.

​ My original order is #ADD007434000,

The​ stock image is #110453712.

and the Adobe Case: 0188644551

All I want is a refund in a timely manner so that I can purchase the correct image.  It's been over a week with no conclusive information.

​Thank you,

​Carrie

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi Carrie

    Sorry for the delay in handling your request.

    I've replied to the private message you sent me on this subject.

    Kind regards

    Beverley

    1 reply

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    February 14, 2017

    Hi Carrie

    Sorry for the delay in handling your request.

    I've replied to the private message you sent me on this subject.

    Kind regards

    Beverley

    jo-annl81762415
    jo-annl81762415
    Participant
    July 26, 2017

    I need help for a refund as well.  I have now been on hold for 90 minutes with Adobe and also PM you, not sure it went through.  I need a refund on order ADD1530500 please.  I went ahead and purchased the correct image this afternoon.

    Thank you.

    Jo-Ann

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