Refund for stock image

I was given wrong information by an adobe rep, and immediately tried to get the image returned and a refund so that I could purchase the correct image. I've had one very ardous phone call, then 2 chats with no results.  I can send you the transcripts if neccessary.

​ My original order is #ADD007434000,

The​ stock image is #110453712.

and the Adobe Case: 0188644551

All I want is a refund in a timely manner so that I can purchase the correct image.  It's been over a week with no conclusive information.

​Thank you,

​Carrie