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M
matildam90500228
Participant
February 3, 2020
Answered

Refund for subsciption I havent purchased

  • February 3, 2020
  • 2 replies
  • 632 views

Hi.

I just recently noticed that I have been charged for a subscription of Adobe stock which I have not signed up for, and only used when I was taking part of the 1 month trial I was offered. This has been going on for about 3 years, and the reason for me not noticing is that the stock and the creative cloud subscriptions gets charged on different days and in my currency is roughly the same amount and the fact that I am not using it since I did´nt know I had that subscription.
Now when I tried to cancel it I got a warning that I will have to pay a cancellation fee because the subscription runs for another year. 
Can someone please help me out here? I would like some kind of refund, and for the stock subscription to be terminated.


Best regards

Matilda

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hello Matilda,

    Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

    EBQ

    2 replies

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    February 4, 2020

    Hello Matilda,

    Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

    EBQ

    M
    matildam90500228Author
    Participant
    February 4, 2020

    Thank you for responding. I was in contact with the customer care representative yesterday. However, the rep that I was in contact with did not at all answer my questions or tried to come to any conclusions in the matter. The main thing the rep said in their replys to me was various ways of trying to make me buy the product I said I did´nt want in the first place.
    That is mainly the reason for me taking the issue over here.
    Is it best to have another try at it with the customer care reps or is there other ways to get someone to look in to the matter?

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    February 4, 2020

    Hi Matilda,

    I apologize for our over zealous retention attempts. Yes you'll need to talk to someone in customer care to request a refund. When you contact them again provide your case number. If you don't have it I can message it to you.

     

    EBQ

    A
    Anonymous
    February 4, 2020

    Just had a similar issue. I signed up to access 1 template 3 months ago, then they took a monthly fee until I cancelled the payment, they then tried to chase me and charge me a 50% annual commitment fee. I had to challenge them and suggested that this needs looking into by ‘trading standards’. At which point the customer service chat advisor said that she could get the charge removed and cancelled it there and then.

     

    complain and see what happens

     

    good luck!

     

    BB

     

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 10, 2020

    Yes, sometimes it helps to be friendly but determinated to get satisfaction. I just want to point out that even that you didn't probably read the terms that still you agreeded with them when you took the subscription. 

     

    Happy that you got satisfaction.

    ABAMBO | Hard- and Software Engineer | Photographer
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